You pressed the cancellation button.
You believed the auto-renewal was turned off.
But later…
The subscription renewed anyway.
You were charged again.
The service remained active.
This situation is more common than users expect.
Why Cancellation Clicks Sometimes Fail
- The cancellation process was not completed
- A confirmation step was skipped
- The final “Confirm Cancellation” button was not pressed
- Session timeouts interrupted the process
Clicking the button alone does not always finalize cancellation.
How to Verify Cancellation Was Completed
- Check subscription status again
- Look for a cancellation confirmation message
- Verify confirmation email receipt
- Review billing renewal date
Completed cancellations always generate confirmation records.
When to Contact Support
- If cancellation was confirmed but billing occurred
- If no confirmation email was received
- If renewal happened immediately after cancellation
Provide screenshots and transaction receipts for investigation.
Pressing the cancellation button is not enough — completion confirmation is critical.
Always verify that the cancellation process fully finalized.