Your subscription renewed.
You received the billing confirmation.
The App Store shows a successful charge.
But inside the service — it says “Payment Failed.”
Premium access is blocked.
Your plan looks inactive.
This usually means the renewal succeeded — but the service hasn’t synced the billing status yet.
Why Renewal Shows Failed Inside the Service
- Billing confirmation hasn’t reached the service server
- App Store renewal processed before account sync
- Temporary verification delay occurred
- Subscription validation request timed out
App Store billing and service access update separately.
Common Signs This Is a Sync Delay
- Charge appears on Apple receipt
- Renewal email was delivered
- Access restriction appeared suddenly
- Plan status changed without cancellation
This indicates payment exists — but validation is incomplete.
How to Fix the Payment Status
- Tap “Restore Purchases” inside the app
- Log out and log back in
- Reinstall the app if sync fails
- Wait up to 24 hours for billing sync
Most renewal mismatches resolve automatically after verification.
When to Contact Support
- If access is still blocked after 24 hours
- If renewal receipt exists but plan remains inactive
- If multiple renewals show failed status
Provide the App Store receipt for manual validation.
Do not repurchase during sync delays.
This can create duplicate subscriptions.