You subscribed through the app store and saw the charge go through.
But when you open the service, there’s no active subscription. Billing exists, but your account shows no access.
This happens when the app store account used for payment is not linked to the service account you’re logged into.
App store billing and service accounts are separate unless they are explicitly connected.
Why App Store Subscriptions Don’t Sync Automatically
- The app store account differs from the service login
- You changed store accounts on the device
- The service never linked the store receipt to your profile
- Account linking was skipped during setup
Signs Your App Store Account Isn’t Connected
- You’re charged but subscription access is missing
- The app asks you to subscribe again
- Restore purchases doesn’t work
- Billing appears only in the app store, not in the service
How to Link the App Store Subscription Correctly
- Confirm which app store account completed the purchase
- Log into the service with the correct linked account
- Use restore purchases if the app supports it
- Contact support to attach the store receipt to your account
If an app store subscription isn’t showing in the service, the issue is account linkage—not a failed payment.