You check your subscription inside the app.
The payment is there.
The plan is active.
But when you log in on the website…
There’s no billing record.
No invoice.
No subscription history.
This doesn’t mean you weren’t charged — it means the payment was processed outside the website system.
Why the Payment Only Appears in the App
- The purchase was made via App Store or Google Play
- Mobile platforms handle billing separately from the website
- The service provider doesn’t receive full transaction control
- Receipts and refunds are managed by the app marketplace
In-app purchases are processed by the platform — not the website.
Where Your Billing Record Actually Exists
- Apple App Store purchase history
- Google Play subscriptions page
- Mobile store email receipts
- Device account billing settings
If you paid inside the app, the record lives in the store — not the service site.
Common Confusions Users Face
- Website shows “No active plan”
- No downloadable invoice on the site
- Support cannot see full billing details
- Refund requests get redirected to the app store
This happens because the platform — not the service — owns the transaction.
How to Manage or Cancel the Subscription
- Go to your App Store or Google Play subscriptions
- Cancel or modify the plan there
- Request refunds through the store — not the website
- Avoid repurchasing on web before canceling mobile billing
If the payment was made in-app, only the app marketplace can manage it.