You signed up through the mobile app and later tried logging in on the website.
Everything looked connected — but your subscription, payment history, or premium access was missing.
This usually happens when app-based accounts don’t automatically migrate to web platforms.
Why App Accounts Don’t Always Transfer To Web
- App Store or Google Play billing accounts operate separately
- Subscriptions are tied to mobile platform IDs
- Web logins use email-based authentication
- Account linking was never completed
How Subscription Data Gets Split
- The app stores billing under store credentials
- The website creates a new standalone account
- Purchase verification fails between systems
- Premium status cannot sync automatically
This makes it appear like your subscription disappeared — even though billing remains active.
How To Restore App Subscriptions On Web
- Use “Restore Purchases” inside the app first
- Log in using the original signup method
- Link your store account to your web profile
- Contact support with transaction IDs
How To Prevent Future Transfer Issues
- Create a unified login email
- Link mobile and web accounts immediately
- Avoid creating duplicate profiles
- Always verify subscription visibility after signup
When app accounts aren’t properly linked to web systems, subscriptions remain active — but invisible across platforms.