You log into your account on the mobile app and see your subscription marked as active.
But when accessing the same account on a desktop browser, the status appears expired, restricted, or unavailable.
This mismatch creates immediate confusion because both platforms are expected to reflect identical account information.
In most cases, this does not indicate an actual account problem. App and web systems often rely on separate session caches and synchronization cycles.
Why Account Status Can Differ Between App and Web
- Session cache stored differently on each platform
- Recent billing updates not yet synchronized
- Subscription renewal still processing
- Regional server sync delays
- Permission tokens expired on one platform only
How to Identify the Accurate Account Status
- Check subscription status inside billing settings
- Review renewal or expiration timestamps
- Log out and re-authenticate on both platforms
- Compare purchase history records
How to Fix Platform Status Mismatch
- Clear app cache and browser cookies
- Update the mobile application
- Force account sync by re-logging
- Wait for billing processing completion
Once synchronization completes, account status typically aligns across all platforms without requiring manual intervention.