You updated your account email and expected everything to continue normally. Instead, your account was suddenly locked.
This usually happens when the platform’s security system flags the email change as a high-risk account modification.
Email updates can temporarily trigger automated security locks — especially when billing or subscription data is attached.
Why Accounts Get Locked After Email Changes
- Security systems detect identity changes
- Billing profile verification resets
- Login credentials require revalidation
- Fraud-prevention checks activate automatically
What Happens To Subscriptions During The Lock
- Active subscriptions remain running
- Auto-renewal billing continues
- Service access may be restricted
- Cancellation options can be temporarily blocked
How To Unlock The Account
- Complete identity verification requests
- Confirm the new email via verification link
- Reset your password if prompted
- Contact support for manual review if lock persists
Most post-email-change locks are security safeguards — not account deletions.
How To Prevent Lockouts During Email Updates
- Verify your new email immediately
- Avoid changing passwords simultaneously
- Update email before renewal billing dates
- Keep access to your previous email during transition
Maintaining verification continuity reduces the risk of subscription access disruptions.