You logged in successfully. Your account status shows active, and there are no suspension alerts.
But when you try to use the service, features remain locked or access is restricted.
An active account does not always guarantee active service access.
Account status and subscription permissions operate on separate authorization systems.
Why Access Can Be Restricted Despite an Active Account
- The subscription linked to the account has expired
- Payment authorization failed after renewal
- Plan tier does not include the requested feature
- Regional licensing restrictions block access
- Device or platform permissions are not synchronized
How to Verify Your Access Status
- Check subscription or billing status in account settings
- Confirm your current plan tier and included features
- Review renewal payment history
- Test access on another device or platform
How to Restore Service Access
- Renew or upgrade your subscription plan
- Resolve failed or pending payments
- Re-sync account permissions by logging out and back in
- Update regional or device authorization settings
In most cases, restricted access under an active account results from subscription or authorization mismatches — not account suspension.