You can log in without any issues. Your account status shows active, and there are no alerts about suspension or billing problems.
But when you try to use certain features, access is restricted or locked.
This usually indicates a permission or entitlement sync issue — not an account problem.
Why Features Can Be Locked on an Active Account
- Subscription entitlements failed to sync with your account
- Feature permissions are still linked to an expired plan
- Server authorization didn’t refresh after renewal
- Platform cache is displaying outdated access data
- Feature rollout access differs by region or tier
How to Verify Your Access Status
- Check your subscription plan details
- Review feature availability under account settings
- Log out and log back in to refresh permissions
- Access the service from another device or browser
How to Restore Feature Access
- Force account sync from subscription settings
- Clear platform cache or app data
- Reinstall the application if access is app-restricted
- Contact support to refresh entitlement mapping
When accounts remain active but features stay locked, the issue typically lies in access synchronization — not billing or account validity.