You transferred your account successfully — but your access level suddenly changed.
Premium features are locked. Admin rights are gone. Your plan still shows active, yet your permissions look like a basic account.
This usually happens when account role settings fail to migrate along with the subscription profile.
Why Permissions Reset After Account Migration
- Role-based access settings stored separately from billing data
- Team or workspace permissions not included in transfer
- Platform treats the new login as a fresh user identity
- Subscription active — but role assignment not reattached
Many systems separate billing status from permission hierarchy, which causes temporary or partial downgrades.
Common Signs of Permission Reset
- Premium features unavailable despite active subscription
- Admin controls missing
- Workspace access removed
- Saved settings or custom tools disabled
How To Restore Access Rights
- Verify which account owns the active subscription
- Check if your role must be reassigned manually
- Contact support to relink role permissions
- Confirm team or workspace ownership settings
In most cases, restoring the correct role mapping fixes the issue without canceling your subscription.
Will Billing Continue During Permission Issues?
- Yes, if the subscription remains active
- Auto-renewal continues independently of access level
- Downgraded permissions do not stop billing
If access is restricted but billing continues, confirm that the subscription owner and permission holder are the same account.
How To Prevent Role Reset During Transfers
- Document current role and workspace settings before migration
- Ensure subscription owner remains unchanged
- Complete migration while logged into the primary admin account
- Verify permissions immediately after transfer
Account transfers move login credentials — but permission structures often require manual reassignment.