The mobile app opens instantly.
You try the same service in your browser.
The page refuses to load.
Sometimes the browser shows an error.
Sometimes the page stays blank.
Yet the mobile app continues to work normally.
This situation often points to a DNS problem.
What DNS Actually Does
DNS acts like the internet’s address book.
When you type a website address, DNS translates the domain name into the server’s IP address.
Your browser uses that IP address to load the website.
If DNS fails to resolve the address correctly, the browser cannot reach the server.
Signs Of A DNS Issue
- the website refuses to load in the browser
- connection errors appear immediately
- other apps connected to the service still work
- switching networks sometimes fixes the issue
DNS problems are often temporary and related to network settings.
Things You Can Try
- restart your router
- flush your DNS cache
- switch to a public DNS service
- try accessing the site on another network
These steps refresh the DNS resolution process.
If the mobile app works but the website refuses to load,
the service itself may not be down.
Your network’s DNS system may simply be failing to resolve the website address.