The mobile app logs in without any problem.
You open the website on your browser.
You enter the correct login information.
But something strange happens.
The login page reloads.
Or the login button does nothing.
This kind of issue is often caused by a browser extension.
Browser Extensions Can Interfere With Website Login
Extensions modify how your browser interacts with websites.
Tools like ad blockers, privacy filters, and script blockers can prevent login requests from being processed correctly.
In some cases the website never receives the authentication request.
From the user’s perspective, the login simply fails.
Signs An Extension Is Causing The Problem
- login button stops responding
- login page refreshes without signing in
- the site works in private browsing mode
- the mobile app works but the browser login fails
Private browsing often disables extensions automatically, which makes the issue easier to spot.
How To Test And Fix It
- disable browser extensions temporarily
- reload the login page
- try signing in again
- enable extensions one by one to find the conflict
This method helps identify which extension is blocking the login process.
If the mobile app works but the website login keeps failing,
the issue may not be your account.
A browser extension may simply be interfering with the login request.