The mobile app works without any trouble.
You open the website to log in.
You enter the correct email.
You type the right password.
But the login screen simply reloads.
Or the site keeps asking you to sign in again.
This often happens when the browser is blocking cookies.
Why Cookies Matter For Website Login
Most websites rely on cookies to remember login sessions.
When you sign in, the server creates a small session file called a cookie.
Your browser stores it and sends it back with every request.
If cookies are blocked, the website cannot confirm that you are logged in.
The result is a login loop or authentication failure.
Common Signs Cookies Are Blocked
- login page keeps refreshing
- website asks you to log in repeatedly
- account dashboard never loads
- the mobile app works but the browser does not
These problems appear frequently on privacy-restricted browsers.
How To Fix The Problem
- enable cookies in your browser settings
- allow cookies for the specific website
- reload the login page
- try logging in again
Once cookies are allowed, the website can create a proper login session.
If the mobile app works but the website login keeps failing,
your account is usually fine.
The browser may simply be blocking the cookies required for authentication.