You log in on the website.
Everything works normally.
Then you open the mobile app.
Suddenly the login fails.
Or the app keeps asking you to sign in again.
It looks like your account is broken.
But often the issue is much simpler.
Mobile Apps Use Separate Login Sessions
Websites and mobile apps do not share the same login session.
When you log in through a browser, the system creates a browser session.
The mobile app creates a different session stored inside the device.
If that session expires or becomes corrupted, the app may lose access even while the website continues working.
Common Signs Of A Session Error
- the app keeps asking you to log in again
- features open but suddenly return to the login screen
- the account appears logged out inside the app
- web login works but the app shows authentication errors
These signs usually indicate that the mobile session is no longer valid.
How To Reset The App Session
Start by logging out of the mobile app.
Close the app completely.
Then open it again and sign in.
If the issue continues, clearing the app cache or reinstalling the app often forces the system to create a new session.
If the website works but the mobile app keeps asking you to log in again,
your account is usually fine.
The mobile login session simply needs to be refreshed.