Your account is part of a family plan and the subscription works normally in the mobile app.
However, when you access the service through a web browser, the platform may show limited access or block certain features.
This usually happens when the web session does not recognize the updated subscription status.
Why The Web Version May Not Recognize Family Plans
Web browsers rely on login sessions and stored account data.
If the account recently joined a family plan, the browser may still use older session information.
- web login session not refreshed
- browser cache storing old account data
- subscription status not updated on web platform
- account permissions not synchronized
Because of these factors, the service may work in the app while the browser still shows restricted access.
Situations Where Web Access Issues Appear
Web-specific access problems often appear after subscription changes.
- account recently added to a family group
- browser session created before the plan activation
- subscription status not refreshed in the web session
- platform synchronization delay
These situations occur because web sessions sometimes store older account information.
How To Restore Access On The Web
If the web version cannot access the service, refreshing the browser session often resolves the problem.
- sign out and sign back into the website
- clear browser cache and cookies
- verify the account appears in the family group
Once the web session updates the subscription status, the service should become available.