Your account is part of a family sharing plan and the subscription appears active.
However, when you try to access the service through the mobile app, the platform may block access.
This usually happens when the app has not synchronized the subscription status with the account yet.
Why The App May Not Recognize Family Sharing
Mobile apps often cache account information locally.
If the subscription status changes or the account joins a family plan, the app may still display the previous status.
- app session not refreshed
- subscription status not synchronized
- cached account data inside the app
- app permission recognition delay
Because of these factors, the service may work normally on the web while the mobile app still shows restricted access.
Situations Where This Problem Appears
App-specific access problems often appear after joining a family plan.
- account recently added to the family group
- mobile app not updated
- login session created before joining the plan
- subscription status not refreshed inside the app
These issues occur because the app and web platforms sometimes update account permissions differently.
How To Restore Access In The App
If the app cannot access the service, try refreshing the account status inside the application.
- sign out and sign back into the app
- update the mobile application
- verify the account appears in the family group
Once the app refreshes the subscription status, access should work normally.