You try to log in to your company workspace from home, a cafe, or another external network.
The account credentials are correct, but the platform blocks the login or shows a message saying the connection is not allowed.
When this happens, the cause is often an IP whitelist policy that restricts access to approved company networks.
What An IP Whitelist Policy Does
Many organizations protect internal systems by allowing logins only from specific IP addresses.
This means employees can access the workspace only when connected through approved networks.
- company office network
- corporate VPN connection
- approved secure gateways
- registered company IP addresses
If you attempt to log in from an unapproved network, the platform may block the connection entirely.
Why The Restriction Appears Suddenly
IP restrictions are usually controlled by administrators through organization security settings.
If the company recently updated its security policy, access from external networks may stop working immediately.
This can happen even though your account itself remains active.
How To Check If Network Restrictions Are The Cause
If the login works inside the office but fails from another location, the workspace may be restricted by an IP whitelist.
- try connecting through the company VPN
- log in from the office network
- confirm whether the workspace allows external IP access
If the platform uses strict network restrictions, an administrator may need to add your IP address or enable VPN access.