You open the browser.
The menu loads instantly.
Same account.
Same subscription.
Now you open the app.
The menu is greyed out.
Or it simply doesn’t respond.
This Isn’t an Account Problem
If it works on the web version, your account status is valid.
The issue is almost always platform-specific.
Web and mobile apps do not process permissions the same way.
Why the App Blocks It
- App cache holding outdated permission data
- App version lagging behind backend updates
- Device-based feature rollout testing
- Mobile-only licensing limitations
- App store subscription validation delay
The browser pulls real-time account validation.
The app may rely on locally stored authorization tokens.
Quick Diagnostic Steps
- Force close and reopen the app
- Log out and log back in
- Update the app to the latest version
- Clear app cache (not data)
- Check if you’re logged into the same account email
If the web version works, avoid re-subscribing.
This is rarely a billing failure.
When a menu works in the browser but not in the app,
the restriction is almost always device-side — not account-side.
Your access isn’t gone.
The app just hasn’t synced properly.