You open the mobile app.
Premium features are locked.
You log in on a desktop browser.
Everything works.
Same account.
Same subscription.
Different access.
This Is Not a Payment Problem
If premium works on web, your subscription is active.
The issue is environment-based.
Most platforms separate:
- Web session authentication
- Mobile app entitlement caching
- Device-based license tokens
When those fall out of sync, the app may not refresh your premium status.
Why the App Shows “Locked”
Mobile apps rely on stored entitlement tokens.
If one of these happens, premium may appear disabled:
- Recent password change
- Subscription renewal within last 24 hours
- App update without session refresh
- Background data sync interruption
The web checks your account in real time.
The app often checks cached permissions first.
Quick Fix Checklist
- Log out of the app completely
- Force close and reopen
- Clear app cache (not data)
- Check for app updates
If premium works on web but not in-app,
the issue is almost always sync-related — not billing-related.
Your subscription didn’t disappear.
Your mobile app just hasn’t caught up yet.