You started with a free trial.
The offer promised a discounted rate after the trial period.
Instead, your first paid invoice shows the full standard price.
This usually happens during the trial-to-paid conversion stage.
What Happens When A Free Trial Converts
When a trial ends, the system automatically generates a renewal invoice.
- The subscription status changes from trial to active
- A billing anchor date is assigned
- The default plan pricing loads
- Promotional rules are re-evaluated
If the discount was tied to specific conditions, it may not carry over.
Why The Discount Didn’t Apply
- Promotion valid only at initial signup
- Trial activated under a different plan tier
- Account previously used another offer
- Region or currency mismatch at conversion
- Auto-renewal invoice generated before promo attachment
The system does not “remove” the discount — it simply checks eligibility again at billing.
How To Verify Your Conversion Pricing
- Review the original promotion terms
- Check trial confirmation emails
- Compare selected plan vs billed plan
- Contact billing support with invoice ID
If the discount was advertised for post-trial conversion, most platforms can review and adjust manually.
How To Prevent Trial Pricing Issues
- Confirm discounted rate in account dashboard before trial ends
- Avoid changing plans during trial period
- Take screenshots of promotional details
- Set a reminder before auto-conversion date
Trial pricing and renewal pricing are often treated as separate billing events.
Understanding that distinction prevents unexpected full-price charges.