You can log in without any problem. Your account status shows “active,” and your subscription appears valid.
Yet when you try to use premium features or access paid content, the system blocks entry or requests payment again.
An active account does not always mean access permissions are fully applied. Account status and service entitlement operate on separate authorization systems.
Why Access Can Be Blocked Despite an Active Account
- Subscription entitlement failed to sync
- Payment confirmation not fully processed
- Plan upgrade still pending activation
- Regional or licensing restrictions applied
- Account linked to multiple service IDs
Account Status vs Service Authorization
- Account = login validity
- Authorization = feature access rights
- Billing = payment recognition
If authorization fails to connect with billing records, access may remain restricted.
How To Diagnose The Access Issue
- Check subscription status inside billing settings
- Verify plan activation timestamps
- Log out and re-authenticate the account
- Confirm the correct account is being used
How To Restore Service Access
- Trigger entitlement sync via account refresh
- Restore purchases if applicable
- Reconfirm payment authorization
- Contact support for manual entitlement activation
Once entitlement data syncs correctly, access restrictions are typically removed without additional charges.