You checked your account status and it clearly showed inactive, suspended, or disabled. Access to services was restricted, and features were no longer available.
Then an automatic charge appeared on your card.
An inactive account status does not always stop subscription billing. Account access controls and billing authorization systems operate separately, which means charges can still process even when usage is restricted.
Why Auto-Billing Can Continue On Inactive Accounts
- Subscription billing cycles renew independently of login status
- Account suspension affects access, not payment authorization
- Cancellation was never completed before status change
- Billing agreements remain active until manually terminated
- System status labels may not reflect real-time subscription state
How To Verify If The Charge Is Valid
- Review subscription status in billing settings
- Check renewal timestamps vs suspension dates
- Confirm whether auto-renewal was disabled
- Look for cancellation confirmation emails
How To Stop Future Charges Immediately
- Manually cancel the subscription plan
- Disable auto-renewal inside billing controls
- Remove stored payment methods if necessary
- Contact support to terminate active billing agreements
If billing remains active, charges can continue regardless of account access limitations.