You received a notice that your account was suspended or restricted. Access stopped, features were locked, and login attempts may have been limited.
Then you noticed something unexpected — subscription charges were still being billed.
Account suspension does not automatically cancel active subscriptions. Access control and billing systems operate independently, which means payments can continue even when the account is restricted.
Why Charges Continue After Account Suspension
- Subscription billing runs on a separate renewal system
- Account restrictions affect access — not payment authorization
- Auto-renewal remains active unless manually cancelled
- Suspension may be temporary, preserving subscription status
- Billing cycles continue until termination is requested
How to Confirm If Billing Is Still Active
- Check subscription status in billing settings
- Review renewal dates and invoices
- Monitor card or bank transactions
- Verify whether auto-renewal remains enabled
How to Stop Charges on a Suspended Account
- Request subscription cancellation through support
- Disable auto-renewal if account access is restored
- Remove stored payment methods if necessary
- Download final invoices for billing records
In most cases, continued charges during suspension stem from active renewal agreements — not unauthorized billing.