Promotion Benefits Disappeared — After Terms Were Updated?

You were receiving a discounted rate or promotional benefit under your subscription. Then, after a terms of service update, the discount suddenly disappeared.

This often creates confusion because users assume promotions remain valid for the entire subscription period.

However, promotional benefits are usually governed by separate terms that can expire, change, or terminate after policy revisions.


Why Promotional Discounts Can Disappear After Terms Updates

  • Promotions may have fixed expiration periods
  • Updated terms can redefine eligibility conditions
  • Introductory pricing often converts to standard rates
  • Regional or pricing policy changes may remove discounts

How Promotion Terms Are Legally Applied

  • Promotional clauses operate separately from base subscriptions
  • Discount validity is tied to specific contract language
  • Renewal periods may apply updated pricing automatically
  • Continued service use implies acceptance of revised terms

How to Verify What Changed

  • Review the promotion section in updated terms
  • Check original signup promotional conditions
  • Compare renewal invoices before and after updates
  • Confirm whether the discount had a fixed duration

If promotional benefits disappear after a policy revision, it usually reflects contractual expiration or eligibility changes — not a billing system error.