You successfully logged into your account without any errors. Your credentials were accepted, and your dashboard loaded normally.
But when attempting to use paid features or subscriber-only content, you were blocked by an “Access Denied” or “No Active Subscription” message.
This usually indicates an account access synchronization issue — not a login failure.
Why Access Errors Appear After Login
- You logged in using a different account than the subscribed one
- Your subscription is active but not synced to the session
- Platform servers haven’t refreshed access permissions
- Multiple login credentials exist under one email domain
- Third-party login (Google / Apple) created a duplicate account
How to Diagnose the Access Problem
- Check which email account holds the active subscription
- Review subscription status in billing settings
- Log out and re-authenticate your session
- Test access from another device or browser
- Confirm login method matches original purchase method
How to Restore Subscription Access
- Log in using the original billing account
- Refresh account permissions by re-logging
- Clear cache or app session data
- Restore purchases if using app-store billing
- Contact support to merge duplicate accounts
If your billing status shows active, the access block is typically session-based — not a subscription cancellation.