You completed your payment successfully. The charge appeared on your card, and your account shows the transaction as processed.
But when you checked your inbox, there was no confirmation email or receipt.
In many cases, the email was delivered — but filtered into your spam or promotions folder.
Why Billing Emails Get Flagged As Spam
- Automated receipts are sometimes flagged as promotional content
- Billing domains may not be recognized by your email provider
- High-volume invoice systems trigger spam filters
- Email security settings may block automated senders
How To Locate The Missing Confirmation Email
- Check Spam, Junk, and Promotions folders
- Search inbox using keywords like “receipt” or “invoice”
- Review All Mail folders if using Gmail
- Check archived or filtered message folders
How To Prevent Future Billing Emails From Being Filtered
- Add the billing sender to your safe contact list
- Whitelist the domain in email settings
- Disable aggressive spam filtering temporarily
- Create inbox rules to prioritize billing emails
If the payment appears in your billing history, the transaction is valid — even if the confirmation email was filtered automatically.