You switched off auto-renewal and assumed billing had stopped. Everything in your settings showed the subscription as cancelled.
Then a new charge appeared on your card.
This usually happens when renewal charges were already authorized before the auto-renewal setting was turned off.
Why Charges Can Occur After Auto-Renewal Is Disabled
- Renewal payments can be pre-authorized before cancellation
- Billing systems queue charges ahead of renewal dates
- Invoice generation may lock the payment in advance
- Processing delays prevent real-time billing cancellation
How to Verify If the Charge Was Already Queued
- Check the timestamp of your auto-renewal cancellation
- Compare it with the scheduled renewal date
- Review invoice issue dates in billing history
- Look for pre-authorization alerts from your bank
How to Prevent Renewal Charges After Cancellation
- Disable auto-renewal at least 24–48 hours before renewal
- Cancel directly in billing settings — not via support only
- Monitor renewal invoices immediately after cancellation
- Confirm the subscription status shows “expires” not “renews”
Being charged after turning off auto-renewal is usually caused by queued billing — not a failed cancellation request.