You received an official cancellation approval email.
Everything looked finalized.
But when your billing date arrived, the charge still went through.
An approval email does not always mean billing has been fully terminated.
Why Charges Continue After Cancellation Approval
- Billing cycles already queued before cancellation
- Auto-renewal processed before approval was logged
- Store billing and platform billing processed separately
- Delayed sync between cancellation system and payment gateway
Approval Confirmation vs Billing Termination
Many platforms separate service access from payment processing.
- Service access may end immediately
- Billing may continue until cycle closure
- Queued invoices may still process
- Refund eligibility depends on billing timestamp
How to Prevent Further Charges
- Verify cancellation inside billing settings — not email only
- Check store subscriptions separately (App Store / Google Play)
- Confirm no pending renewal invoices remain
- Contact support if approval date predates billing date
An approval email confirms your request was accepted — not always that billing has fully stopped.