You tried to cancel or manage your subscription on the service website — but there was no subscription menu at all.
Many users assume this is a system error. In reality, the subscription is being billed through the App Store or Google Play — not the website.
When a subscription is created through an app store, the service website cannot control or display billing settings.
Why Subscription Management Only Appears in the App Store
- The subscription was purchased via Apple App Store or Google Play
- Billing authority belongs to the app store, not the service provider
- The website account is linked but not billed directly
- Subscription controls are restricted to the original purchase platform
How to Confirm Where Your Subscription Is Managed
- Check your payment receipt email
- Look for Apple or Google as the billing provider
- Review active subscriptions inside your device settings
- Compare renewal dates between platforms
How to Manage or Cancel the Subscription Properly
- Open device Settings → Subscriptions
- Access Apple ID or Google Account billing
- Select the active subscription
- Cancel or modify the plan directly from the store
If the subscription was created in an app store, it must also be managed there — not on the website.