You logged into the website expecting to cancel your subscription — but there is no cancellation option anywhere.
No “Manage Plan.” No “Cancel Subscription.” Nothing in billing settings.
If the subscription was created through an app store or third-party platform, the website cannot cancel it.
Why the Website Doesn’t Show a Cancel Option
- The subscription was purchased via Apple App Store
- The subscription was purchased via Google Play
- Billing is controlled by a third-party payment provider
- The website account only handles login access, not billing
How to Find the Correct Cancellation Location
- Check your original payment receipt source
- Open App Store or Google Play subscription settings
- Search your email for the billing confirmation
- Verify which platform charged your card
What to Do If You’re Still Unsure
- Contact support and ask for billing origin
- Provide transaction ID from receipt
- Confirm renewal date and billing system
- Cancel through the correct billing environment
If there is no cancel option on the website, it usually means billing is controlled outside the website system.