You opened the app expecting to manage or cancel your subscription — but the subscription menu isn’t there.
No billing history. No renewal date. No cancellation button.
This usually happens when the subscription was created outside the app’s billing system.
Why Subscriptions Sometimes Don’t Appear Inside the App
- The subscription was purchased on the website, not the app
- Billing is handled through a browser-based account system
- The app only displays App Store or Play Store purchases
- Third-party billing subscriptions don’t sync into app settings
How to Check Where the Subscription Is Managed
- Search your email for the original purchase receipt
- Log in to the service via web browser
- Check App Store / Google Play subscription panels
- Compare account email addresses across platforms
How to Cancel a Subscription That’s Missing in the App
- Cancel directly from the website billing dashboard
- Use the original payment platform for cancellation
- Contact support if billing origin is unclear
- Confirm cancellation via email receipt
If a subscription isn’t visible in the app, it doesn’t mean it doesn’t exist — it simply means it’s managed elsewhere.