You tried to cancel your subscription, but the billing continued. Later, you realized the subscription management menu looked completely different.
This situation happens when platforms update or relocate subscription settings. Users think they turned off auto-renewal — but they actually exited the wrong menu.
A changed subscription menu can hide active billing settings without canceling them.
Why Subscription Settings Suddenly Look Different
- App or platform UI redesign updates
- Subscription settings moved to account billing pages
- App store vs web management separation
- Regional interface layout differences
Where Auto-Renewal Settings Are Usually Hidden
- App Store / Google Play subscription dashboards
- Website account billing portals
- Payment provider subscription panels
- Family or shared account organizers
How to Verify Your Subscription Status
- Check both app and web subscription pages
- Review renewal dates inside billing settings
- Confirm cancellation confirmation emails
- Screenshot cancellation proof if completed
Most unexpected charges in this scenario occur because users exit updated subscription menus before completing cancellation.