You updated your account email expecting everything to transfer normally. Billing continued without interruption — but your payment receipts suddenly stopped arriving.
If you were charged but never received invoices or receipts, this usually happens because the billing notification system is still linked to your previous email address.
In many cases, receipts are still being sent — just not to the inbox you’re checking.
Why Receipts Disappear After An Email Update
- Billing email settings remain tied to the old address
- Subscription purchases were made under the previous email
- Third-party billing platforms were not updated
- App Store or Google Play billing accounts differ
Where Your Payment Receipts Are Actually Going
- The original signup email inbox
- App marketplace billing email
- External payment processor accounts
- Family sharing or corporate billing profiles
Changing your login email does not always update billing delivery channels.
How To Recover Missing Receipts
- Check inbox access to your previous email
- Review App Store or Google Play purchase history
- Download invoices directly from account billing settings
- Request receipt re-delivery from support
How To Prevent Receipt Delivery Issues
- Update billing email separately from login email
- Confirm invoice delivery settings after email changes
- Save receipts manually during subscription signup
- Monitor both old and new inboxes temporarily
Receipt delivery problems after an email change are usually notification routing issues — not missing payments.