You updated your account email — and now it looks like two separate accounts exist.
Your subscription appears under one login, while your profile data shows under another.
This usually happens when the platform creates a new account record instead of updating the original identity.
Why Email Changes Can Create Duplicate Accounts
- The new email was treated as a fresh registration
- The original billing ID remained attached to the old address
- Login credentials updated, but backend records did not merge
- Third-party authentication (Google, Apple) created parallel profiles
What Happens To Your Subscription And Billing
- Active subscriptions may remain tied to the original account
- Auto-renewal can continue on the old profile
- Access to premium features may appear missing
- Refund requests may reference the previous email
This can create confusion, especially if billing continues while the visible account shows no active plan.
How To Confirm Which Account Holds Your Subscription
- Search old inboxes for subscription receipts
- Check payment statements for active renewals
- Attempt login with the original email address
- Review subscription status inside app store billing settings
How To Merge Or Fix Split Accounts
- Contact support to request account consolidation
- Provide transaction IDs for verification
- Cancel duplicate subscriptions before re-subscribing
- Confirm billing reassignment after merge
Most platforms can manually merge accounts once ownership is verified.
How To Prevent Account Splits During Email Updates
- Avoid registering a new account with the updated email
- Confirm email change inside existing account settings only
- Check subscription linkage immediately after updates
- Keep access to your previous email during the transition
Email changes modify login credentials — but without proper merging, billing and profile systems may treat them as separate users.