You updated your account email — and suddenly your active subscription is missing.
Your dashboard shows no active plan. Premium access is gone. But billing may still be active in the background.
This usually happens when the subscription remains attached to the original email identity instead of transferring to the new one.
Why Subscriptions Disappear After Email Changes
- The original email still holds the billing profile
- The new email created a separate account record
- Subscription permissions did not migrate
- Email verification was incomplete during update
- Platform sync delays caused entitlement gaps
In most cases, the subscription was not canceled — it is simply linked to a different account identity.
How To Check Where Your Subscription Is Attached
- Search old inboxes for subscription receipts
- Check the billing platform used (App Store, Google Play, direct website)
- Attempt login with the previous email
- Use “Restore Purchases” if available
This confirms whether the subscription still exists under the original account.
Are You Still Being Charged?
- If auto-renewal is active, billing continues normally
- The subscription does not automatically cancel after an email change
- Payment systems operate independently from login identity
It is possible to lose access while billing remains active — which is why this issue feels urgent.
How To Restore Your Subscription Access
- Log back in using the original subscription email
- Reconnect billing accounts if prompted
- Complete all pending verification steps
- Contact support with transaction receipts for manual reassignment
Support teams can reassign subscription permissions if account linkage failed during the email update.
How To Prevent This Issue Next Time
- Confirm subscription status before changing your email
- Keep temporary access to the old email address
- Avoid updating login credentials during active billing cycles
- Verify purchase restoration immediately after changes
Email updates modify identity credentials first — subscription systems may update separately.