You successfully transferred your account to a new login method or platform.
Everything seemed normal — until you checked your activity history and realized it had completely disappeared.
If your usage records vanished after an account transfer, this is usually a data linkage issue — not permanent data loss.
Why Usage History Disappears After Account Transfers
- Data stored under the original account ID
- Transfer completed without full database merge
- Multiple account profiles created during migration
- Platform-specific data separation policies
Many platforms separate usage logs from login credentials, which causes history to appear missing after migration.
Where Your Data Actually Still Exists
- Original email-based account profile
- Legacy subscription ID records
- Device-linked activity logs
- Backend archival storage
Your records are often still stored — just not linked to the new login environment.
How To Recover Missing Usage History
- Log in using the original account credentials
- Request account merge through support
- Provide billing or subscription proof
- Ask for manual history re-linking
Support teams can usually reconnect historical data once ownership is verified.
How To Prevent History Loss During Transfers
- Confirm data migration scope before transfer
- Avoid creating duplicate accounts
- Use official migration tools only
- Export usage records if available
Account transfers do not always include full activity history unless explicitly merged.