You moved your account successfully.
Login works. Access works.
But your saved card is gone — or worse, you’re still being charged and can’t see any billing details.
This is one of the most common post-migration billing problems in US subscription platforms.
Why Payment Information Doesn’t Transfer
Account access and billing systems are often separated.
When you migrate an account, the following may not move with it:
- App Store or Google Play billing profile
- Direct website payment token
- Saved credit card authorization data
- Subscription contract under original email
- Third-party payment gateway records
Migration moves login credentials.
It does not automatically migrate billing authorization.
Are You Still Being Charged Right Now?
Before assuming billing stopped, verify:
- Your latest credit card statement
- App Store / Google Play active subscriptions
- The original confirmation email used during signup
Many users discover charges continue under the original billing account — even though the new account shows no payment method at all.
How To Fix A Missing Payment Link
Act quickly.
- Locate your first transaction receipt
- Identify where the subscription was purchased
- Confirm the billing email used at checkout
- Contact support with the transaction ID (not just login email)
Support teams prioritize payment records over account usernames.
Refund Chances If Billing Continued
Refund approval is more likely if:
- The charge occurred within the last 24–72 hours
- No service usage occurred after billing
- Duplicate charges resulted from migration
State clearly that billing remained active while payment details were not visible in the migrated account.
How To Prevent This During Future Transfers
- Cancel subscriptions before migrating accounts
- Document billing source and transaction ID
- Avoid mixing app-store and direct billing profiles
- Verify subscription panel after migration
Migration changes access.
Billing authority remains tied to the original payment system.