Some users report receiving a free trial ending notification but noticing that billing had already been processed.
This situation usually occurs when the reminder is delivered after the billing trigger point rather than before it.
Why Billing Can Process Before Reminder Delivery
Trial systems operate on automated billing timers, not notification confirmation.
- Billing triggers at the exact trial expiration timestamp
- Reminder emails may send hours later
- Push alerts can be delayed by device settings
- Time zone differences affect notification timing
As a result, users may receive alerts after the charge is completed.
System Processing Timeline Explained
The billing sequence typically follows this order:
- Trial expiration timestamp reached
- Payment authorization requested
- Billing completed
- Reminder notification dispatched
Notifications are not required to arrive before billing occurs.
Is This Considered A Billing Error?
In most cases, no.
If the trial cancellation was not submitted before expiration, the system processes renewal automatically regardless of reminder timing.
Refund Eligibility In Late Reminder Cases
You may still request a refund if:
- The charge occurred recently
- The subscription was not used
- This is your first renewal incident
Support teams sometimes approve refunds under goodwill policies.
How To Prevent Reminder Timing Issues
- Cancel trials at least 24 hours early
- Do not rely solely on reminders
- Track trial dates manually
- Check billing settings proactively
Reminder delivery timing is never guaranteed to precede billing execution.