You cancelled your subscription.
You received the cancellation confirmation.
But when you checked your billing page…
The renewal was still scheduled.
It looked like you would be charged again.
This immediately caused concern.
Why Renewal Still Appears After Cancellation
- The current billing cycle remains active
- Access continues until the paid period ends
- Renewal dates may stay visible for reference
- System display updates can be delayed
Cancellation stops future charges — not current access.
You will not be billed again after the expiry date.
How to Confirm Cancellation Is Complete
- Check cancellation confirmation emails
- Review subscription status as “Cancelled”
- Verify expiry date instead of renewal date
- Check payment processor dashboards
The expiry date determines when billing stops.
When to Contact Support
- If charges occur after cancellation
- If renewal processes despite cancelled status
- If duplicate billing appears
Provide transaction IDs for investigation.
Visible renewal dates often reflect display settings — not active billing.
Once cancelled, future auto-renewal charges will not occur.