If you canceled auto-renewal but were still charged, the subscription may be active under a different account. Many users manage multiple accounts without realizing which one holds the active billing plan.
This often happens when work and personal emails are used separately, or when subscriptions are created through app stores tied to different login credentials.
Common Causes
- Subscription purchased on another email account
- App Store or Google Play account mismatch
- Family or shared account billing
- Multiple login methods (Apple ID, Google, direct email)
How to Fix It
- Check all email accounts for billing receipts
- Log in using alternative sign-in methods
- Review app store subscription settings
- Contact support with transaction ID
Canceling auto-renewal only applies to the account where the subscription is active. Always confirm which account holds the billing before assuming cancellation is complete.