You disabled auto-renewal.
You were sure it was turned off.
But another charge appeared later.
Auto-renewal was still active.
This confuses many subscribers.
They believe one cancellation applies everywhere.
Why Auto-Renewal Remains Active
- Each subscription has its own renewal setting
- Disabling one plan does not affect others
- Trials, add-ons, and bundles renew separately
- Billing systems manage plans independently
Auto-renewal is controlled per subscription — not per account.
How to Check All Renewal Settings
- Open the subscription management page
- Review each active plan individually
- Check add-ons and secondary services
- Confirm renewal status on app and web
Multiple active plans often cause renewal confusion.
When Charges Continue After Cancellation
- If another subscription remained active
- If bundled services renewed separately
- If renewal dates differ between plans
Reviewing all plans usually explains unexpected charges.
Auto-renewal settings apply individually — not universally.
Disabling one subscription does not cancel others.