You completed the payment.
The charge went through successfully.
But when you tried to access the service…
Access was blocked.
Your subscription showed active.
Your receipt was valid.
Yet the service remained unavailable.
This situation confuses many users.
Why Service Stops After Payment
- Payment was made under a different account
- App Store or Google Play used another login session
- Family sharing processed the billing profile
- Auto-saved credentials switched accounts silently
The payment exists — but it’s tied to another account.
How to Confirm the Account Used
- Check the email receipt account ID
- Review purchase history across accounts
- Verify App Store or Google account login
- Check shared family payment profiles
Receipts usually reveal the billing account immediately.
When to Contact Support
- If you cannot locate the billing account
- If access is still blocked after login correction
- If duplicate charges are suspected
Provide receipts and transaction IDs for faster resolution.
Service interruption often results from account mismatch — not payment failure.
Matching the correct account restores access quickly.