You canceled the payment.
You expected billing to stop.
But now you see:
Payment required.
Retry payment.
It feels like the cancellation didn’t work.
Repayment requests usually relate to unresolved balances — not the canceled charge.
Why Repayment Prompts Appear
- Outstanding unpaid invoices
- Failed previous billing attempts
- Partial cancellations leaving balances
- Service usage beyond refunded periods
The system requests payment for remaining liabilities.
Cancellation vs Account Balance
- Cancellation stops future charges
- Existing balances remain payable
- Refunds don’t erase prior usage
Account settlements occur separately.
When Repayment Is Legitimate
- Used subscription time
- Overdue invoices
- Unpaid add-ons
These charges remain enforceable.
What You Should Do
- Review outstanding invoices
- Confirm cancellation scope
- Contact support if incorrect
Repayment prompts target unpaid balances — not canceled transactions.
Cancellation prevents new charges, not past liabilities.