You canceled the payment.
You expected access to stop immediately.
But the service still works.
Your account remains active.
Features are still unlocked.
It feels like the cancellation didn’t apply.
Service access often continues until the paid billing period ends.
Payment Cancellation vs Service Access
- Cancellation stops future billing
- Access remains for the paid cycle
- Refunds don’t always revoke usage
Billing and access operate on separate timelines.
Why Access Continues After Cancellation
- Subscription already paid for the cycle
- Grace periods are applied
- Platform policy allows usage until expiry
- Refund not yet finalized
Access ends when the entitlement period expires.
When Service Access Ends
- End of billing cycle
- Refund settlement completion
- Manual account revocation
Timing depends on platform policy.
When to Contact Support
- If access remains after refund completion
- If cancellation date was misapplied
- If subscription still shows active
Access persistence doesn’t always mean billing continues.
Cancellation stops charges — not always immediate usage.