You completed the purchase inside the app.
The payment was approved.
Your card was charged.
The receipt arrived.
But when you try to use the service — access is blocked.
Premium features remain locked.
The account still looks inactive.
This usually means the payment processed — but the subscription hasn’t synced yet.
Why Access Is Blocked After App Payment
- Billing approval hasn’t synced with the service server
- Store verification is still processing
- Account login differs from billing account
- Subscription activation failed during sync
App stores confirm payments first — service platforms activate access second.
Common Signs of a Sync Delay
- Payment receipt is visible
- App Store / Google Play shows active subscription
- Service account still shows Free Plan
- Access errors appear when opening premium features
This gap usually indicates a billing sync issue — not a payment failure.
How to Restore Access
- Tap “Restore Purchases” inside the app
- Log out and log back in
- Confirm the correct login method
- Restart the app or reinstall if needed
Restore forces the system to resync subscription data.
If Access Remains Blocked
- Contact support with receipt ID
- Provide App Store / Google Play transaction number
- Request manual subscription activation
Do not repurchase immediately.
Duplicate payments can occur while access is still processing.