You completed the purchase inside the app.
The payment went through.
You received the receipt.
But after logging in — your subscription is missing.
Premium features stay locked.
Your account still shows “Free Plan.”
It feels like the payment didn’t apply.
In most cases, the issue isn’t the payment — it’s the login account.
Why Subscription Isn’t Recognized After App Payment
- You logged in with a different email
- Social login differs from purchase account
- Apple ID or Google account mismatch
- A new account was created automatically
App purchases attach to the account used at the time of login — not just the device.
Common Signs of Account Login Mismatch
- App asks you to subscribe again
- Billing history appears empty
- Receipt email differs from login email
- Restore Purchases option is visible
This means the subscription exists — but under another account.
How to Recover the Subscription
- Log out of the current account
- Log back in using the original signup method
- Try Apple / Google / email login options
- Use “Restore Purchases” inside the app
Restoring forces the system to resync purchase data.
Before Making Another Payment
- Do not repurchase immediately
- Avoid creating new accounts
- Confirm the purchase login first
Repurchasing can create duplicate subscriptions.
Always recover the original account before paying again.