You completed the purchase inside the app.
You received a card charge notification.
The payment alert looked successful.
But when you check your subscription — it says unpaid.
No premium access.
No upgraded features.
The system acts like you never paid.
This usually means the payment authorization succeeded — but the subscription hasn’t activated yet.
Why Payment Alerts Appear Before Activation
- Card authorization happens instantly
- Subscription activation requires server confirmation
- App Store billing verification may still be processing
- Network delays can block real-time sync
In short: payment and activation are separate processes.
Common Situations That Cause the Mismatch
- App was closed before purchase verification finished
- Internet connection dropped during payment
- App Store receipt validation is pending
- Device and store account are out of sync
The charge notification alone doesn’t confirm activation.
How to Fix the Subscription Status
- Restart the app completely
- Log out and log back in
- Restore purchases inside account settings
- Check App Store subscription list
Most unpaid displays resolve after purchase restoration.
When to Contact Support
- Charge is finalized but access remains locked
- Subscription isn’t listed in App Store
- Activation hasn’t occurred after 24 hours
Provide the transaction ID for faster verification.
Avoid repurchasing — duplicate charges may occur.