You requested a refund.
The website support team approved it.
You received the confirmation email.
But your card was never refunded.
The App Store charge is still there.
This happens when the website approves a refund — but Apple controls the actual payment.
Why Website Refunds Don’t Affect App Store Charges
- In-app purchases are processed by Apple, not the service
- Websites cannot reverse App Store transactions
- Support teams can cancel access — but not refund Apple payments
- Refund authority belongs to the App Store billing system
Approval from the service does not trigger a financial refund automatically.
What the Website Refund Actually Means
- Your subscription access may be canceled
- Future renewals may be stopped
- Account credits may be issued
But the original App Store charge remains unless Apple processes it.
How to Request the Real Refund
- Go to Apple’s “Report a Problem” page
- Log in with your Apple ID
- Select the subscription purchase
- Submit a refund request directly to Apple
Apple reviews refund eligibility independently.
Important Warning Before You Act
- Do not assume approval equals refund
- Always check who processed the payment
- Refund requests must go to the payment processor
Website approval cancels service — App Store approval returns money.