You completed the payment on the website.
The transaction went through.
The receipt arrived.
But when you log in — nothing changed.
Premium features remain locked.
Your plan still shows Free.
Access is restricted.
This usually means the payment exists — but activation failed.
Why the Service Stays Locked After Web Payment
- Subscription activation delay
- Payment linked to a different account
- Login method mismatch (Google / Apple / Email)
- Pending payment verification
- System sync delay between billing and access servers
Access unlock happens only after account linkage completes.
Common Signs of Activation Failure
- Payment receipt exists but plan shows Free
- Upgrade button still visible
- Locked features remain inaccessible
- No billing record inside account dashboard
This indicates the subscription is not attached to your active login.
How to Fix Locked Access After Payment
- Log out and log back in
- Try original signup method
- Check receipt email account
- Wait for payment verification completion
- Contact support with transaction ID
Most locked access issues resolve once account matching completes.
Before Repurchasing
- Do not buy the plan again immediately
- Avoid creating new accounts
- Confirm login method first
Repurchasing can create duplicate subscriptions.
Always resolve activation before making another payment.