You completed the subscription.
The payment went through.
You received confirmation.
But when you log in — access is blocked.
Premium features remain locked.
Content is restricted.
The system treats you like a free user.
This usually means the subscription exists — but access verification failed.
Why Access Is Restricted After Web Subscription
- The app hasn’t synced the web purchase yet
- You’re logged into a different account
- Subscription activation is still processing
- Platform billing verification is pending
Website billing and app access systems often sync separately.
Common Signs of Access Restriction
- Premium badge missing
- Locked tools or features
- Upgrade prompts still appearing
- Usage limits unchanged
This indicates the subscription hasn’t been recognized by the access server.
How to Restore Subscription Access
- Log out and log back in
- Use the original purchase login method
- Refresh account or restore purchase
- Clear app cache or reinstall
These steps force the system to re-sync subscription data.
When to Contact Support
- Access remains locked after 24 hours
- Receipt shows completed payment
- Correct account login confirmed
Provide transaction ID and billing email for verification.
Do not repurchase while access is restricted.
This can create duplicate subscriptions.